Privacy Policy

Gold For Exchange Ltd(“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it when you visit our website, contact us, or use our in-store or postal services.

1. Information we collect

When you use our contact, valuation or appointment forms, or WhatsApp us, we may collect your name, email address, phone number and any details you choose to share about items you wish to sell or have repaired. If you visit our showroom, UK regulations require us to also record identity and transaction details for precious-metal dealing compliance.

2. How we use your information

• To respond to enquiries, valuations, appointment requests and repair quotes.
• To process and document in-store transactions as required by law.
• To send you information you have specifically requested, and, only with your consent via our cookie banner, for analytics or marketing purposes.

3. Cookies

We use necessary cookies to operate this website, and only load analytics or marketing cookies once you have given consent via the cookie banner. See our Cookie Policy for details.

4. Sharing your information

We do not sell your personal information. We may share it with service providers who help us operate our business (such as email or hosting providers) or where required by law or regulation.

5. Data retention

We retain enquiry data for as long as reasonably necessary to respond to it, and transaction records for the period required under UK precious-metal dealing regulations.

6. Your rights

Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us at info@goldforexchange.co.uk.

7. Contact us

If you have questions about this policy, please contact us at info@goldforexchange.co.uk or write to us at 33 Hatton Garden, London EC1N 8DL.